In order to send a Hardship Letter to the creditor, you need a valid address. The Hardship Letter should only be sent by mail (not by fax or email) and with tracking to ensure that the creditor has received your letter.
Don’t have an address handy? If your creditor is a common bank, the correspondence address should be listed with UGotiate. You can use that address or if you receive statements regularly, you can wait until you receive your next statement to get the creditor’s address. If you are not receiving regular statements, you could do some research online to find the creditor’s address. Some banks and credit card companies now have websites.
If you still are unable to find the creditor’s address, the last resort is to call the creditor. You should always proceed with caution when calling your creditor. Read about how to handle speaking with your creditors below. If there is not a customer service phone number listed with UGotiate, you will need to locate a customer service number. If you still have the credit card, the customer service number should be on the back of the card. If you don’t have your credit card, you could do some research online to find the customer service phone number for your creditor. You could also get a copy of your creditor report to see if the address and/or phone number is listed on the report. To get a free annual credit report, visit: www.annualcreditreport.com
If you must call the creditor: Try to keep the conversation very short and to the point. Politely ask for the creditor’s correspondence address. It is likely that the representative you speak with will request that you set up payments if your account is past due. Do not engage in conversation or details; do your best to say very little, only ask for the address.